Lori is right, they did the same thing to us, the sad thing was that was just over 5 years ago (yes, we have been here a long time) and that was when there were hardly anyone here on base, no NEX, the smallest commisary you have ever seen, no bowling alley or movies etc and yet they tried to tell us there was nothing available and showed 2 appts the exact same, same floor and same view!!!!! Check what you are entitled to (rank wise) the start pulling off the web site the floor plans you are interested in. Lori is also correct about the sponsor getting keys for you and accepting a appt, just make sure it's the one you want if you do that.
Housing is like the evil empire LOL! there is no ryhme nor reason how they place families NONE!!! I have never lived on a base before (we have lived in Iceland and Guam) that was so messed up with many things. However, there are a lot of good things, like I said before in an earlier post, "come with an open mind, and treat italy like a long holiday"