How is it that the NEX supposedly is helping us out providing us billing for our ENEL ...
4 "pro-rated" bills upon arrival, then 3 months of credits after they received the first bill from ENEL. Then the normal bi-monthly pro-rated bill, a credit again, pro-rated ... and now an $800 bill??
I really believe they (the NEX) could do a better job of balancing out our bills.
1) Better judge of average usage
2) Continue billing vs no-pay months until 'catch-up' bills received from ENEL!
3) Better communication w/ customers ... apparently the meter reading process is different then when I set my account up, so I thought we were using much less than what we were reporting [why do we bother giving them usage every month, if it does nothing then get put blindly on our bill]
4) Provide copies of ENEL bill to customers when they are received (would have clued me in sooner our usage was more than what I was reading based on the literature provided).
Based on my experience w/ QOL and ENEL and I am GLAD I followed my gut & didn't get the TELECOM service with them!
COMMENTS, your experiences??