On the 18 April 2011, I order a Mosaic with my Family Names on, at the NEX Gricignano,from Mrs Rosalia D'Ambrosio.I ask them if they send orders to USA and they insured me that they do,because they have customers overseas.So, I place my order, I paid in full the price & I also paid the Shipping Fees.Well, is been more than 1 Year now (21-May-2012) and still I haven't receive my Order!Mrs Rosalia (rodambra@libero.it) send me a message in 7 August 2011 telling me that she will send the Mosaic her self........ BUT still NOTHING CAME on the mail... Not even an apology!Also, she stoped answear my e-mails and I don't have any other contact from her.I don't know what to do... or whom to contact....Just a horrible shopping experience that cost me $2,000 approx...!!!!!!!NEVER TRUST AN ITALIAN ..... YOU WILL LOOSE YOUR MONEY.... and YOUR FAITH TO GOOD PEOPLE!If anyone can help me, please contact me!My e-mail is: lito2005usa@hotmail.comThank you!Lito X Hufford